🔐 Privacy Policy

Khela live Privacy Policy – Your Data Is Safe With Us

Khela live takes your personal data seriously. This Privacy Policy clearly outlines what information we collect, how it is used, and how well it is protected.

Last updated: January 2026
🔒
SSL Encryption
256-bit protection
🚫
Your Data Is Never Sold
Not Shared with Third Parties
👁️
Transparent policy
Complete Transparency
✏️
Your Control
Right to rectification

📌 In brief: khela live respects your privacy. We collect only the information we need, keep it secure, and never sell it to third parties. This Privacy Policy explains exactly what we do with your data.

1

Introduction & Scope

Khela live (www.khelalive.ws) is an online Sports Betting and gaming platform for users in Bangladesh. This Privacy Policy describes what information we collect from you while you use our website, app, and services, and how that information is used, stored, and kept secure.

By using the khela live website or mobile app, creating an account, or using any of our services, you are considered to have accepted the terms of this Privacy Policy. Please read it carefully.

This policy applies to:

  • On all pages of the khela live website
  • On the khela live Android & iOS app
  • Via our email, SMS, or live chat support
  • In any promotional activity
2

What Information We Collect

Khela live only collects the information that is genuinely necessary to provide our services. We do not collect data beyond what is needed. A detailed breakdown of the information we collect is provided below:

Data Type Example How we collect
Identity Information Full name, date of birth, national ID number During registration & KYC verification
Contact information Mobile number, email address At account creation
Financial Information Mobile banking number, transaction history During Payment & Withdrawal
Usage data Betting history, game play records Automatically while using the platform
Technical data IP address, device type, browser information Automatically upon accessing the site
Location Information Country and city name (general) Automatically from IP

ℹ️ Please note: We never collect or store your mobile banking PIN, password, or full card details. All payment processing is completed through fully encrypted channels.

3

Purpose of Data Use

Khela live uses your information only for specific, legitimate purposes. We will never use your data for anything not outlined in this policy. Below is a clear breakdown of why we collect and use your information:

  • Account Creation & Management: To complete your registration and keep your account active.
  • Identity Verification (KYC): To verify account ownership and prevent fraud.
  • Payment Processing: To process deposits and withdrawals accurately.
  • Customer support: To respond to your complaints or queries and resolve any issues.
  • Security Assurance: To detect fraud, money laundering, and other illegal activity.
  • Sending Relevant Offers: To inform you of bonuses and promotions based on your preferences (only with your consent).
  • Legal compliance: To meet the requirements of government or regulatory authorities.
  • Platform development: To analyze usage patterns and improve the quality of our services.

For your convenience: We analyze your betting behavior to send you relevant offers. If you'd prefer not to receive promotional messages, you can opt out at any time from your account settings.

4

Data sharing & third-party policy

Khela live never sells your personal information. We believe your data belongs to you alone. However, there are specific circumstances where limited sharing may be necessary:

  • Payment Processors: Only the information necessary to complete transactions is shared with mobile banking services such as bKash, Nagad, and Rocket.
  • Technology partners: Technical data may be shared with cloud hosting and security service providers to keep the site running. These partners are bound by strict confidentiality agreements with us.
  • Legal Obligation: We may be legally required to provide data in response to court orders, government investigations, or regulatory requests.
  • Fraud Prevention: Limited data may be shared as part of an integrated fraud detection system.

🚫 We Never: Selling data to advertising companies, sharing it with marketing agencies, or providing it to any third party without your consent.

5

Cookies & tracking policy

Khela live uses cookies and similar technologies on its website and app. Cookies are small data files stored on your device that help make the site easier to use. The types of cookies used on khela live:

  • Essential Cookies: Required to maintain login sessions and run core site functions. Without these, the site will not work properly.
  • Functional Cookies: Used to remember your preferences (language, theme).
  • Analytics Cookies: We collect site usage statistics to help us improve our services.
  • Security Cookies: Used to prevent fraud and CSRF attacks.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the site.

6

Data security measures

Khela live uses industry-leading technology to protect your data. Our security is multi-layered, so even if one layer fails, your information remains safe.

  • SSL/TLS encryption: All communication between the site and servers is secured with 256-bit encryption.
  • Database Encryption: All sensitive data stored on our systems is kept in encrypted form.
  • Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
  • Regular security audits: Regular security audits are conducted by independent expert teams.
  • Restricted Access: Staff can only access the data necessary for their specific role.
  • Real-Time Monitoring: Systems are monitored around the clock to detect suspicious activity.

🔐 Please Note: Never share your account password with anyone. No khela live employee will ever ask for your password. If someone does, report it to our support team immediately.

7

Data retention period

Khela live does not retain your data longer than necessary. A separate retention period is defined for each type of data:

  • Account Information: For as long as the account remains active. Up to 5 years after closure (as required by law).
  • Transaction Records: 5 to 7 years in accordance with financial regulations.
  • KYC Documents: Up to 5 years after account closure.
  • Customer Support Chat: Up to 3 years (for dispute resolution).
  • Cookies & session data: Up to 90 days.
  • Marketing preferences: Until consent is withdrawn.

Once the retention period has passed, your data is securely deleted or anonymized so that you can no longer be identified in any way.

8

Your Rights

You have important rights regarding your data on khela live. We respect these rights and make them easy to exercise:

👁️
Right to access

You can request to know what information we hold about you and obtain a copy of it.

✏️
Right to Rectification

You can request corrections to inaccurate or outdated information at any time.

🗑️
Right to Erasure

Under certain circumstances, you can request that your data be deleted.

Right to restrict processing

You can request to limit how your information is used at any time.

📦
Data Portability

The right to receive your data in a portable, commonly used format.

🚫
Marketing Opt-Out

You can withdraw your consent to receive promotional messages at any time.

To exercise these rights support@khelalive.wsEmail us at. We'll respond within 30 days.

9

Protection of Minors

Khela live's services are strictly for users aged 18 and above. We do not knowingly collect data from minors. If we are notified that a minor's data has been collected inadvertently, we will delete it immediately and close the associated account.

If a parent or guardian believes their minor child has created an account on khela live, please support@khelalive.wsto reach us. We will take prompt action.

10

Privacy Policy Changes

Khela live may update this Privacy Policy as needed. If any significant changes are made, we will notify you via SMS to your registered mobile number or by email. The date of the revised policy will be shown at the top of this page under "Last Updated".

Continued use of khela live after any changes means you agree to the updated policy. We recommend visiting this page regularly.

11

Privacy contact

For any questions, requests, or concerns regarding your privacy, please contact our dedicated Privacy Team:

  • Email: support@khelalive.ws
  • Subject: "Privacy Request – [Your Account ID]"
  • Response time: Usually within 7 to 30 business days

📧 Your privacy is our top priority. Feel free to reach out with any questions — we're always here for you.

Why your data is safe with khela live

We don't just talk about protecting your privacy — we act on it. See how robust our security measures really are.

🔒
End-to-End Encryption

Every transaction and piece of personal information you share is protected by 256-bit SSL encryption — making it virtually impossible for hackers to breach.

🚫
No data sales

Khela live never sells your information to third parties. Your data is used solely to improve your experience.

🧑‍💻
Regular Security Audits

Independent cybersecurity experts regularly audit our systems. Any vulnerabilities found are addressed immediately.

📱
Two-Factor Authentication

With 2FA enabled on your account, no one can log in even if they know your password. Access without the OTP sent to your phone is not possible.

👁️‍🗨️
24/7 system monitoring

Our security team monitors systems around the clock. Any suspicious activity is acted upon immediately.

Transparent data policy

We believe you have the right to know. That's why our Privacy Policy is written in plain, straightforward language — no hidden clauses.

Start Betting on a Safe & Trusted Platform

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